AsiaSat's satellites are monitored and controlled around-the-clock by a strong team of professional staff stationed at the Tai Po Earth Station in Hong Kong. This world-class facility enables us to provide an unmatched level of reliability to our customers.
TAIPO EARTH STATION
AsiaSat Tai Po Earth Station is located at the Tai Po Industrial Estate in the New Territories, Hong Kong. The Station is a two level building of 6,775 sq.m. built on a 13,638 sq.m. site. This earth station is currently equipped with 19 antennas, including:
- one 11.3m C-band
- one 9m C-band
- four 7.3m C-band
- two 6.3m C-band
- one 6.1m C-band
- two 4.5m C-band
- four 7.3m Ku-band
- two 6.3m Ku-band
- one 4.9m Ku-band
- one 4.8m Ka-band
Besides supporting the Telemetry, Tracking and Control (TT&C) activities of AsiaSat’s satellite fleet, the earth station also provides a broad range of value added services to customers in the broadcast, telecommunications and mobility sectors, including:
- Signal Downlink, Turnaround and Uplink
- Fibre Connectivity
- DVB-S2/S MCPC Platforms
- Signal Encryption
- Equipment Hosting
- Playout Service
- Hosting Services
- Satellite Carrier Monitoring
- Disaster Recovery Facilities
- 24-hour Broadcast and Operations Centre
- Occasional Use and SNG Services
- Satellite Transfer Orbit Service
AsiaSat is a member of the Space Safety Coalition (SSC) and Space Data Association (SDA) with a view to working with various stakeholders of the space industry to enhance space safety practices for the sustainable operation of the satellite communications industry.
Customer Network Centre (CNC)
The Customer Network Centre (CNC) provides 24/7 all-rounded support to AsiaSat customers, including customers' traffic monitoring, equipment qualification and network activation, interference handling and management, SNG booking and Occasional Use (OU) services. In addition, the CNC also supports expanded value-added service to clients, from playout operations, uplink and downlink services, MCPC platforms service management to equipment hosting and monitoring, and disaster recovery facilities.
CNC's 24-hour hotline is available for customer enquiry and OU services booking.